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Frequently Asked Questions
Who is Three Rivers Coffee Company?
Three Rivers Coffee Company is a service-disabled-veteran-owned and operated, premium, small batch, roast-to-order coffee company. We import higher quality coffee beans from around the world. Our mission is to provide the community with a delicious cup of coffee and help put veterans back to work.
Where are you located?
TRCC is located inside the Safety Glasses USA building at 1501 KDF Drive, Three Rivers, MI 49093.
What are your store hours?
Customer Service hours are Monday - Friday from 8:00 AM to 5:30 PM EST.
Store pickup hours are Monday - Friday from 9:00 AM to 5:30 PM EST.
What does "Roast-To-Order" mean?
Roast-To-Order is a three-step process that guarantees your coffee is exceptionally fresh.
1. You place an order for coffee on our website.
2. We roast the coffee to fulfill your order.
3. We ship your order.
Why is TRCC coffee so good?
We only import extremely high-quality coffee beans that meet our strict quality guidelines. We then roast these beans using our unique roasting profiles so we can provide maxim flavor and incredible smoothness.
How long does it take to process my order?
We're a roast-to-order coffee company, so depending on order volume it usually takes 1-3 business days to process your order.
How much does shipping cost?
Our affordable shipping rates are calculated using order size (weight and dimensions) and your shipping zip code.
If I select free local pickup where do I go?
You can pick up your order inside the Safety Glasses USA building at 1501 KDF Drive, Three Rivers, MI 49093.
Will you ship to an APO/FPO address?
Yes! We will ship to any APO/FPO address using the United States Post Office.
Why should I create a TRCC account?
Creating a TRCC website account will allow you to check out faster, save multiple shipping addresses, access your order history, track your orders, and manage your optional subscriptions.
How do I create an account?
You can create a TRCC account by clicking on "account" in the main navigation window.
How do I create a coffee subscription order?
All of our coffee can be purchased with our convenient subscription service. Navigate to the coffee product you want to buy and use the drop-down menu to select the subscription frequency you desire. *At this time you must use a credit card to create a subscription order.
Why does the price increase for subscription orders?
The price increases for subscription orders because it includes a portion of the shipping costs. We absorb the remaining shipping costs so signing up for a coffee subscription saves you money.
Do you offer discounts to active duty Military, Law Enforcement, Fire Fighters, and EMS?
Yes! Please contact us so we can help you.
Do you offer wholesale and/or private label accounts for coffee shops and retailers?
Yes! Please contact us for details.